Customer Support Specialist

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Deliver exceptional customer service and daily assistance to Bloomerang clients through email, live chat, and phone communications.

• Utilize foundational product knowledge and established operating procedures to address and resolve customer inquiries.

• Collaborate with stakeholders on support initiatives and provide responses to questions and issues through written, verbal, and electronic channels.

• Handle approximately 25 customer interactions each day.

• Assist customers in navigating and utilizing Bloomerang software effectively.

• Ensure that customers are using the software correctly.

• Oversee the implementation and training of new customers.

• Create and present training webinars for both customers and internal staff.

• Develop help documentation and instructional videos.

• Contribute to software quality assurance and testing efforts.

• Offer feedback regarding software design and functionality to the Product Development team.

⛳️ Requirements

• Capability to apply product knowledge gained during new hire training and through daily responsibilities.

• Understanding of support procedures and company policies.

• Skills in tracking problems to identify trends or patterns in client system issues.

• Experience in delivering high-quality customer service.

• Outstanding written and verbal communication abilities.

• Proficient in quickly resolving issues.

• Strong troubleshooting skills.

• General comfort with computers and software technologies.

• Must reside within the U.S. or specific Canadian Provinces.

• No visa sponsorship or relocation assistance is provided.

🏝️ Benefits

• Health insurance options available.

• Vision insurance options available.

• Dental insurance options available.

• Access to HealthiestYou healthcare service with confidential consultations with doctors 24/7.

• 20 paid time off (PTO) days.

• 3 flexible days.

• 4 optional volunteer days.

• 12 paid holidays.

• Paid parental leave.

• 401k matching program.

• Equipment delivered directly to your home.

• Eligibility for a discretionary bonus.