Customer Support Specialist

📋 Description

• Handle incoming calls from healthcare professionals such as doctors, nurses, pharmacies, and other medical entities.

• Gather essential information, strive to resolve issues or escalate them when needed.

• Record the client’s name, their concerns or complaints, the facility, and the contact number.

• Adhere to established Customer Support protocols.

• Engage with customers in a courteous and enthusiastic manner.

• Swiftly respond to support calls, document interactions, and transfer calls with a sense of urgency.

• Precisely document client interactions.

• Manage your caseload, troubleshoot the assigned queue of cases, and identify those that require escalation.

• Address open tickets and inform clients of resolutions.

⛳️ Requirements

• 1-5 years of experience in technical or customer support.

• Proficiency in SQL Server databases (SQL 2008/2012).

• Exposure to or experience with SSIS (SQL Job).

• Familiarity with SQL Reporting Services.

• Knowledge of operating systems.

• Understanding of Windows Services.

• Experience with IIS and Web Applications.

• Ability to run Performance Counters.

• Basic comprehension of Group Policies.

• Awareness of Security Permissions.

• Knowledge of networking topology.

• Understanding of DNS and DHCP.

• Familiarity with LAN/WAN.

• Experience with Telnet.

• Knowledge of networking and operating system ports.

• Understanding of XML language.

• Capability to review application and operating system logs.

• Experience or exposure to Active Directory.

• Experience or exposure to VMware (1+ years).

• Bachelor’s degree is preferred.

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for professional development.