Clinical Support Specialist – RT

📋 Description

• Provides clinical support management as a subject matter expert in radiation therapy for incoming customer support inquiries related to oncology products.

• Manages incoming customer support requests for Varian’s Oncology products.

• Capable of suggesting solutions or corrective actions for customer application inquiries.

• Able to clinically evaluate situations or issues and identify the appropriate escalation path.

• Serves as a vital member of the complaint process and communicates relevant information to the customer when necessary.

• May also deliver customer training, demo support at Trade Shows, and for the Varian Sales organization, in addition to developing and reviewing written customer support training materials.

• This position requires full access to VMS client sites to carry out its essential functions.

⛳️ Requirements

• Excellent interpersonal skills.

• Proficient in computer usage.

• Strong customer service capabilities.

• Possesses a substantial understanding of the job and applies knowledge and skills across a diverse range of tasks.

• Completes the LMS training plan specific to assigned responsibilities.

• Experienced in using business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.

• Experience with SAP or an equivalent ERP product and productivity software is preferred.

• Relevant Professional Designation as a Radiation Therapist, ideally with 5+ years of clinical experience.

• Bachelor’s degree (or equivalent experience) along with 5+ years of related experience.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.