Customer Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee incoming customer requests for technical assistance and services

• Address customer support inquiries through phone, email, or troubleshooting screen sharing sessions

• Assess customer requirements and guide them in utilizing specific Allego features

• Evaluate and communicate product challenges and suggestions to Allego’s Product Team

• Set up new customer systems

• Support the creation and transformation of supplementary content

• Establish new Allego systems

• Enhance the Allego Training and Knowledge Base by writing email templates and customer support articles

• Forward requests to the Advanced Support, Customer Success, or Operations teams as needed

• Uphold Allego’s reputation for prompt and friendly customer service

⛳️ Requirements

• Exceptional communication and writing abilities

• Strong enthusiasm for problem-solving

• Previous experience in troubleshooting

• SaaS background preferred

• Detail-oriented with a commitment to quality

• Capable of thriving in a fast-paced and dynamic start-up environment

• Familiarity with Zendesk CRM is a plus

• Bachelor's degree or equivalent experience is mandatory

• Willingness to adapt working hours within the 8:00 AM–9:00 PM Eastern Standard Time operational window

🏝️ Benefits

• Employer of Record services that handle payroll, taxes, benefits, and compliance

• Secure payment methods

• Access to various benefits packages

• Health benefits included

• Fully remote working opportunity

• Full-time schedule from Monday to Friday

• One-hour lunch break