Customer Support Specialist

This is a fully remote position, open to applicants in Arizona, +11 more states.

📋 Description

• You will collaborate closely with our customers to identify, investigate, escalate, and provide guidance on their inquiries and issues.

• Your engagement with our customers significantly influences their ability to manage their teams effectively.

• You will partner with our global support team to promptly identify, resolve, escalate, and advise our customers regarding their questions and concerns.

⛳️ Requirements

• Prior experience in a SaaS B2B customer support position is advantageous.

• Exceptional written and verbal communication skills are essential.

• A strong technical aptitude is required.

• You should demonstrate a strong sense of curiosity (to explore issues) and empathy (to foster positive customer experiences).

• Capability to manage multiple tasks across various tools and platforms is necessary.

• A readiness to collaborate with diverse teams in an international and multilingual remote/hybrid setting is important.

🏝️ Benefits

• Medical, dental, and vision insurance is fully covered.

• 401k plan with company matching!

• Unlimited PTO — take the time you need to arrive at work feeling your best!

• Wellness, internet, and childcare reimbursements are provided.

• A generous parental leave policy is in place.