Customer Support, Sales Representative – Thai

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Deliver professional live support assistance to clients globally

• Address client emails and support processes related to account opening, amendments, and maintenance

• Manage back-office and client-related inquiries promptly

• Promote company products and services to both prospective and existing clients

• Discover sales opportunities and actively engage clients to enhance conversions and retention

• Develop and sustain strong relationships with both prospective and current clients

• Follow up with leads and assist clients throughout the onboarding experience

• Provide support for clients dealing with technical and troubleshooting issues concerning trading platforms

• Ensure high-quality customer service and client satisfaction consistently

• Coordinate with internal departments to resolve client issues effectively

• Uphold professional telephone etiquette and communication standards

• Contribute to team objectives and achieve set sales and service targets.

⛳️ Requirements

• Native or fluent in Thai, both spoken and written, with proficient English skills (minimum B2 level)

• Prior experience in FX brokerage sales and/or customer support roles

• Experience in a similar position is regarded as a plus

• Excellent communication, negotiation, and interpersonal skills

• Sales-driven mindset with the capacity to build client relationships

• Ability to work efficiently under pressure and manage multiple tasks effectively

• Proficient in computer skills, including Microsoft Excel and Word.

🏝️ Benefits

• Competitive salary package

• An opportunity to develop within the company and advance

• The flexibility and independence of fully remote work

• A collaborative and supportive team atmosphere