Customer Support Representative, Streaming Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct and finalize testing to progress to the recruiter contact phase.

• Become a part of our vibrant team dedicated to assisting customers of a global leader in the streaming media and entertainment sector.

• Establish a connection with callers while expressing your passion for movies, TV shows, and animated stories.

⛳️ Requirements

• Proven experience in a customer service or contact center setting with a strong commitment to delivering an outstanding guest experience.

• Familiarity with streaming technology, including basic troubleshooting abilities and a solid understanding of streaming services on mobile devices, smart TVs, etc.

• Fundamental PC keyboard skills; proficiency in Microsoft Office applications (Outlook, Word, Excel).

• Background in technical support.

• Strong skills in problem diagnosis and resolution.

• Ability to multitask effectively while using various applications simultaneously.

• Experience with CRM software (preferred).

🏝️ Benefits

• Incentives in pay along with monthly rewards and recognition programs.

• Comprehensive medical, dental, and vision coverage.

• Exciting vacation perks, including the newly established Global Flexible Benefits Policy.

• Opportunities for internal promotion – 80% of our frontline leaders started their careers at Sutherland as representatives.

• Employee Assistance Program and Health and Wellness initiatives, including a dedicated personal trainer at Sutherland.