Customer Support Representative – Phone Support

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Manage inbound communications for prominent brands.

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support.

• Utilize guided systems and resources to ensure exceptional customer service.

• Uphold professionalism, accuracy, and brand consistency.

• Offer flexible scheduling opportunities upon certification.

⛳️ Requirements

• High school diploma or GED is required.

• Applicants must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residents only (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Capability to adhere to detailed processes and meet performance standards.

• Excellent communication and active listening abilities.

• Comfortable using computer applications and web-based tools.

• Ability to work autonomously while being accountable for schedules.

• Preferred: Previous experience in a call center or customer service environment.

• Bilingual (Spanish/English) is a plus but not mandatory.

• Familiarity with phone-based or computer-based support settings is advantageous.

🏝️ Benefits

• Flexible scheduling options following certification.

• Paid training after successful client certification.

• W2 employment model providing payroll, protections, and stability.

• Paid time off along with optional supplemental insurance (Aflac).

• Access to household telehealth services via MDLive.

• Opportunities for performance-based incentives.

• Career growth opportunities into support, quality assurance, and leadership positions.