Customer Support Representative – Bilingual, French

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Offer assistance with general billing questions

• Access and verify customer account information

• Identify and troubleshoot issues, determining causes when appropriate, and escalate as needed

• Recognize potential customer needs and suggest solutions

• Follow up with customers as required

• Assist customers of a global streaming media and entertainment company utilizing various tools, resources, and applications

⛳️ Requirements

• Previous experience in a customer service or contact center setting

• Commitment to delivering an outstanding guest experience

• Familiarity with streaming services, including basic troubleshooting on smartphones and smart TVs

• Proficiency in both verbal and written French and English

• Basic PC keyboarding capabilities

• Experience with Microsoft Office applications, including Outlook, Word, and Excel

• Background in technical support

• Strong skills in problem diagnosis and resolution

• Ability to multitask across multiple applications concurrently

• CRM application experience is preferred

• Internet access with upload speeds of at least 5 Mbps and download speeds of 30 Mbps

• A hard-wired Internet connection that supports call quality and high-speed response times

• Wireless and satellite Internet service providers are not suitable

• A quiet, distraction-free, and secure home workspace

• Must reside and work in the US at all times during employment

🏝️ Benefits

• Medical, dental, and vision benefits

• Employee Assistance Program (EAP)

• Health and wellness initiatives

• Generous paid time off (PTO)

• Comprehensive training provided

• Positive work environment

• Opportunities for advancement from within

• Equipment supplied by the employer