Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for B2B catering and events clientele, managing inquiries through phone and email.

• Oversee the entire order process: intake, updates, modifications, and cancellations.

• Facilitate seamless communication among restaurant staff, delivery personnel, and clients to ensure efficient operations.

• Address customer inquiries with a high level of professionalism, empathy, and efficiency.

• Resolve customer concerns and provide solutions in a timely manner.

• Carry out general customer service tasks as needed to support the wider team.

⛳️ Requirements

• Exceptional spoken and written English communication skills — proficiency in both phone and email interactions is crucial.

• Demonstrated experience in customer service, ideally within a B2B setting.

• Strong capability to de-escalate challenging situations while maintaining a composed and professional demeanor.

• Ability to multitask and coordinate effectively across various teams and stakeholders simultaneously.

• Highly organized, detail-oriented, and capable of working independently with little supervision.

• Previous experience in customer support, client relations, or account management.

• Familiarity with catering platforms, CRM software, or restaurant management systems is advantageous.

• Experience in the restaurant and/or catering industry is preferred but not mandatory.

• Proficient in Google Suite and VoIP/communication platforms.

🏝️ Benefits

• Full-time position (100% remote).

• Opportunity to join a well-established, dynamic food service brand.

• Collaborative and supportive work environment.

• Stable, long-term engagement with potential for growth.