Customer Support Representative

This is a fully remote position, open to applicants in Europe.

📋 Description

• Provide exceptional customer support via live chat and email.

• Assist customers with account verification, processing deposits and withdrawals, and navigating the platform.

• Independently address daily customer inquiries while collaborating with relevant teams when necessary.

• Foster a positive customer experience through clear, supportive, and empathetic communication.

• Thrive in a dynamic iGaming environment and swiftly adjust to new procedures and information.

• Recognize customer needs and present suitable bonuses or offers when appropriate.

• Uphold high service standards while achieving both individual and team performance objectives.

• Commit to 12-hour shifts, primarily following a 2/2 schedule, including approximately 3–4 night shifts each month.

⛳️ Requirements

• A minimum of 1 year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer-facing role, preferably within the iGaming sector or another B2C industry.

• Proven experience in providing support to customers through live chat, email, or other digital communication channels.

• Proficiency in Upper-Intermediate English or higher, both written and spoken.

• Capability to quickly grasp new tools, processes, and information.

• Familiarity with account verification, deposits, withdrawals, or similar customer requests is a plus.

• Demonstrated empathy and a composed demeanor when handling challenging situations.

• Ability to communicate clearly and friendly.

• Strong problem-solving abilities.

• Proficient in multitasking and managing various tools simultaneously.

• Attention to detail and a commitment to accuracy.

• Flexibility and an ability to adjust to changes effectively.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• A supportive and engaging work environment.

• Flexible scheduling options.