Customer Support Representative

📋 Description

• Deliver exceptional technical support through chat and email channels.

• Examine call flows, connectivity issues, audio quality concerns, device configurations, and setup errors.

• Identify VOIP-related challenges (such as latency, jitter, firewall issues, ISP behaviors, etc.).

• Review logs, replicate issues, and collect data for thorough analysis.

• Manage a significant number of conversations with precision and attentiveness.

• Record troubleshooting procedures and enhance our knowledge base.

• Represent CloudTalk with empathy, effective communication, and a sense of ownership.

⛳️ Requirements

• Previous VOIP experience is not necessary – we will provide comprehensive training.

• Fundamental computer troubleshooting abilities.

• Proficient in navigating system settings.

• Passionate about understanding how systems operate.

• Capability to analyze logs, perform connection tests, or investigate edge cases.

• Proficient in English communication (C1 level).

• Spanish language skills are an advantage.

🏝️ Benefits

• One-on-one coaching sessions with our in-house communications advisor.

• Budget for Learning and Development.

• Unlimited Paid Time Off.

• Days allocated for volunteering activities.

• MacBook provided for work purposes.

• Recharge Fridays once every quarter.

• Multisport Card access.

• Referral bonuses available.

• Opportunities for virtual and physical team-building activities.

• Company merchandise offered.