Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, precise, and compassionate assistance to customers through chat and email.

• Analyze and comprehend customer requirements, guiding them through specific features and functionalities.

• Maintain and refresh internal knowledge bases and customer records.

• Communicate updates regarding new features, enhancements, or processes to customers.

• Work collaboratively with other teams to ensure a seamless customer experience.

⛳️ Requirements

• 1–3+ years of experience in a customer service or support capacity.

• A collaborative team member with a positive, “can-do” mindset.

• Exceptional communication and active listening skills.

• Strong problem-solving capabilities.

• Ability to juggle multiple tasks in a fast-paced setting.

• Patient and empathetic while addressing difficult cases.

• Quick learner, comfortable utilizing various tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace.

🏝️ Benefits

• Competitive compensation package, including salary and equity ownership.

• Provision of a MacBook, monitor, and all necessary technology to thrive.

• Comprehensive Medical & Dental Insurance.

• Unlimited Paid Time Off (PTO).

• 401k plan.

• Remote-first company culture.

• Dynamic startup environment.