Customer Support Rep

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients and healthcare professionals through phone, email, and chat channels.

• Efficiently address inquiries while ensuring a professional and clear experience.

• Adhere to established workflows and processes to maintain consistency and accuracy.

• Clearly document interactions to facilitate follow-up, collaboration, and continuity of care.

• Exercise sound judgment to independently resolve issues and escalate when necessary.

• Maintain a strong awareness of service level agreements (SLAs) and prioritize tasks accordingly.

⛳️ Requirements

• Previous experience in customer support (phone, email, or chat).

• Experience in remote or structured support environments is advantageous.

• Excellent written and verbal communication skills.

• Ability to remain organized and manage multiple conversations simultaneously.

• Consistent reliability, including punctuality and taking ownership of scheduled shifts.

• Attention to detail in documentation and task execution.

• Comfort with working in a structured environment with established processes.

• Flexibility to adapt in a fast-paced changing environment.

• Willingness to work during nights and weekends.

• Ability to accommodate changes to shift schedules.

• Must be currently authorized to work in the United States.

• Must indicate whether future sponsorship support will be needed.

🏝️ Benefits

• Fully remote position.

• Structured scheduling with consistent evening and weekend coverage (including alternating weekends).

• Mission-driven organization dedicated to enhancing healthcare access.