Customer Support, Part-time – Mini-job

📋 Description

• Customer support: You will serve as the primary point of contact for our customers, addressing inquiries related to the product, order issues, or complaints through email.

• Order processing: You will input and manage customer orders within the ERP system, generate order confirmations, and ensure prompt shipping in close collaboration with customers and logistics.

• Complaints: You will document and handle customer complaints, oversee refunds and product feedback, and implement measures to resolve any issues.

• Data maintenance and management: You will be tasked with collecting customer data and consistently updating customer information.

⛳️ Requirements

• Experience in customer service or a similar communicative role – formal training is not essential; we value your personality and experience more.

• Basic experience with ERP systems is necessary – it doesn’t matter which one (e.g., Xentral, Odoo, SAP, Microsoft Dynamics, or others).

• Proficient MS Office skills are required.

• Excellent German language skills (both spoken and written) and proficient English skills, as we frequently collaborate with international partners.

• True service orientation: You enjoy engaging with customers, are naturally friendly and empathetic, and maintain composure even in high-pressure situations.

• You handle conflicts with confidence and charm.

• Precision is your forte: you work diligently, carefully, and with a keen attention to detail.

• A proactive and assertive approach to independently and efficiently resolving problems.

🏝️ Benefits

• Flexible working hours: approximately 3 hours per day, on weekdays between 9:00 and 15:00 – you can create your schedule flexibly within this timeframe.

• Competitive compensation: €14–17 gross per hour, depending on your experience.

• 100% remote work within Germany or Europe – operate where you are most productive.

• High-quality equipment, which we will conveniently deliver to your home.

• 30 days of vacation (pro rata) and a generous discount on our entire product range.

• Independent work with the opportunity to actively contribute to shaping processes.