Customer Support Manager

This is a fully remote position, open to applicants in Mexico, +3 more states.

📋 Description

• Manage the activation and onboarding experience for new users.

• Serve as the main contact for customer inquiries.

• Address customer issues swiftly to uphold high satisfaction rates.

• Work alongside the sales team to enhance customer success and promote upselling opportunities.

• Track customer feedback and relay it to the product team.

• Represent MyEdSpace and establish trust with families.

• Illustrate how MyEdSpace can positively impact children's educational achievements.

⛳️ Requirements

• Minimum of 2 years in customer success/support roles, ideally within the UK or US markets.

• Proficiency in English at C1/C2 level.

• Demonstrated capability to juggle multiple tasks and responsibilities in a remote environment.

• Dependable home office configuration.

• Computer equipped with 8GB or more RAM.

• Headset with a microphone.

• Reliable wired internet connection.

• Availability to work shifts between 8am and 10pm US time, with shifts generally lasting 8 hours.

• Willingness to adapt to changing schedules.

• Access to a laptop or desktop computer with a stable internet connection.

🏝️ Benefits

• An opportunity to make a significant impact: your contributions directly influence the future of education.

• A dynamic and rapidly growing environment where ideas can be swiftly implemented and careers can progress quickly.

• A culture that emphasizes collaboration and support.

• A global team with colleagues from over 15 countries.

• A diverse and inclusive team atmosphere.