Customer Support Executive, Part Time

📋 Description

• Proactively advancing referencing applications to ensure reports are produced for our clients in accordance with our KPI metrics.

• Assisting tenants in securing their ideal home by meeting and surpassing targets.

• Providing professional support to our clients with a high degree of accuracy (which is crucial) and great care through phone, live chat, and email channels.

⛳️ Requirements

• Prior experience in a highly targeted and fast-paced contact center is highly desirable - applications with this experience will be prioritized, though it is not mandatory.

• A customer-centric approach that enables you to swiftly identify and comprehend the diverse needs of our clients.

• Exceptional attention to detail, allowing for easy identification of discrepancies.

• It would be advantageous if you have previous experience in conducting credit or ID checks or have worked in the lettings sector.

• You are highly organized and have demonstrated your ability to prioritize tasks effectively.

🏝️ Benefits

• Grow with Goodlord: your development is a priority for us, which is why we are Great Place to Work - certified. If you have a goal in mind, let us know so we can utilize some of our annual development fund to support it. We assure you will learn extensively and grow both personally and professionally!

• Your well-being is important: bi-weekly coaching sessions with Sanctus provide Goodlordians with a secure space to discuss and support mental health.

• 25 days of holiday (in addition to UK Bank holidays) plus an extra day for each full holiday year up to 32 days: We believe regular breaks are vital for well-being and encourage (some might say expect!) all Goodlordians to fully utilize their annual leave entitlements.

• Family support: we offer Goodlordians of all genders a generous 3 months of fully-paid leave to care for their new arrivals.

• Our team: we are an enthusiastic, social, and talented group who are deeply passionate about our work and committed to making a difference. We collaborate closely, learn from one another, and maintain a genuine atmosphere without political distractions.