Customer Support Engineer

📋 Description

• Develop and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor to address their technical, scientific, and operational needs.

• Convert intricate customer requirements into practical technical solutions.

• Collaborate closely with customers to meet their quantum computing research goals.

• Facilitate onboarding sessions for new users to ensure the smooth integration of QM products.

• Provide extensive training sessions that cover everything from fundamental functionalities to advanced applications, customized to meet customer needs.

• Serve as the primary point of contact for customer inquiries and issues, spearheading troubleshooting efforts in partnership with R&D and product teams to deliver prompt and effective solutions.

• Oversee technical installations and the integration of QM solutions for clients.

• Maintain a thorough understanding of the customer’s ongoing issues, requests, and resolutions.

⛳️ Requirements

• Master's degree in experimental physics with practical experience – Required.

• PhD - Preferred.

• Experience in superconducting physics – Preferred.

• Customer-facing and service-oriented approach.

• Demonstrated success in a client-facing support or success role - Preferred.

• Proficiency in Python – Required.

• Knowledge of Linux environments, fundamental IT concepts, and networking principles.

• Self-reliant, responsible, motivated, and possessing a proactive attitude.

• Exceptional verbal and written communication skills in English.

• Proficiency in French – Preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.