This is a fully remote position, open to applicants in Austria.

• Assume complete responsibility for customer support, serving as the primary contact for customers.

• Promptly address customer inquiries with proficiency and a commitment to quality.

• Manage incoming queries from our online shop and Amazon through email and WhatsApp.

• Review, validate, and enhance AI-generated replies within the support software.

• Evaluate complaints regarding defects or issues independently and devise customer-focused solutions.

• Assist customers with inquiries related to delivery times.

• Provide invoices to customers as needed.

• Oversee and organize the returns management process.

• Operate in a structured manner, whether working from home or on-site in Schwaz.

• Collaborate and communicate effectively with the support team.

• Strong sense of responsibility and capability to manage a high volume of tickets efficiently.

• Ideally, possess experience in e-commerce, particularly with online shops or Amazon, or a willingness to learn.

• Excellent written German language skills.

• High customer orientation and an aptitude for exceptional written communication with customers.

• Willingness to engage with AI-driven tools and technologies.

• Ability to work collaboratively in a structured manner within the support team.

• Independent and organized working style, along with the ability to prioritize tasks effectively.

• Openness to working from home or on-site in Schwaz.

• A technical interest; experience or knowledge in electrotechnics is advantageous but not mandatory.

• No phone support is required; all communication will be conducted in writing.

• Opportunity for 100% remote work.

• Option to work from the office in Schwaz, Tyrol, or remotely.

• Enjoy a modern workplace and a vibrant young team when working on-site.

• Company laptop provided (MacBook).

• Flexible working hours with the option for flexitime.

• Competitive hourly wage of €20.00 gross.

Customer Support – E‑commerce

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