Customer Support Coordinator

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Drive Sales: Take the initiative to reach out to and qualify online leads, facilitating the sales of GenePlanet's medical tests.

• Patient Coordination: Effectively manage and arrange blood collection appointments to guarantee a seamless patient experience.

• Exceptional Customer Service: Deliver timely and efficient support, addressing patient inquiries and resolving issues with compassion.

• Performance Analysis: Oversee and evaluate contact center performance, pinpointing areas for improvement.

• Marketing Collaboration: Share insightful feedback with the online marketing team informed by patient interactions and market observations.

• Strategic Input: Partner with the marketing team to enhance lead generation tactics and boost customer engagement.

• Market Intelligence: Relay essential market data to the marketing team to guide strategic decision-making.

⛳️ Requirements

• A sales-driven mindset with a strong emphasis on achieving objectives.

• Minimum of 2 years of experience in sales/customer service, ideally within a contact center setting.

• Proficiency in both English and Lithuanian.

• A medical background is advantageous.

• Knowledge of marketing is beneficial.

• Excellent communication abilities.

• Strong organizational and time-management skills.

• Capability to work autonomously as well as collaboratively within a team.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Opportunities for professional advancement and development in a leading biotech firm.

• A vibrant and supportive workplace.

• The chance to operate in an international setting.