Customer Support Coordinator

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Proactively engage with and assess online leads to drive sales of GenePlanet's medical tests.

• Effectively coordinate and arrange blood collection appointments, ensuring a seamless patient experience.

• Deliver timely and efficient support, addressing patient questions and resolving concerns with compassion.

• Track and evaluate contact center performance, pinpointing areas for enhancement.

• Offer insightful feedback to the online marketing team based on patient interactions and market data.

• Collaborate with the marketing team to improve lead generation strategies and boost customer engagement.

• Relay critical market information to the marketing team to guide strategic planning.

⛳️ Requirements

• Results-driven sales mentality with a strong emphasis on achieving targets.

• Minimum of 2 years of experience in sales or customer service, ideally within a contact center setting.

• Proficiency in English and Bulgarian.

• A medical background is advantageous.

• Knowledge of marketing principles is a plus.

• Exceptional communication skills.

• Strong organizational and time-management skills.

• Capability to work both independently and collaboratively within a team.

🏝️ Benefits

• Competitive salary along with performance-related bonuses.

• Opportunities for career advancement and development within a prominent biotech company.

• A vibrant and supportive workplace culture.

• The chance to work in an international setting.