Customer Support – Client Experience Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• This is a customer-facing support position dedicated to assisting hairdresser clients through a variety of service channels.

• Responsibilities include addressing order inquiries, billing concerns, product access or login difficulties, and general support communication.

• The ideal candidate must thrive in a dynamic support environment, possess a service-oriented mindset, and maintain composure while resolving client issues throughout the day.

⛳️ Requirements

• A minimum of 2-3 years of experience in customer support, customer service, or client service roles.

• Excellent written and verbal communication capabilities.

• Proficient in utilizing platforms such as Zendesk, WhatsApp, SMS, direct messages, and occasional phone or virtual meetings.

• Ability to manage conversations that involve complaints or troubleshooting without becoming reactive.

• Confident in learning product workflows and effectively communicating them to end users.

• Dependable, proactive, and capable of adhering to processes while demonstrating initiative.

• A genuine passion for customer service.

• Strong communication skills.

• Ability to remain calm when addressing complaints or troubleshooting issues.

• Willingness to work in alignment with UK schedules, including at least one support shift on Saturdays.

• Experience with Zendesk.

• Familiarity with WhatsApp and SMS support.

• Proficient in providing email support.

• Experience with Instagram and social media inbound messaging integrated into the support workflow.

• Occasional phone calls and virtual support meetings required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• A dynamic and supportive work environment.

• Employee discounts on products and services.