Customer Support Associate – Domestic & International Process

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee customer interactions within both domestic and international frameworks.

• Ensure a consistent, high-quality customer experience while adapting to evolving tools and workflows.

• Manage inbound and outbound customer interactions through voice, chat, and email channels.

• Achieve first-contact resolution while upholding quality and compliance standards.

• Grasp customer concerns and deliver precise, timely solutions.

• Collaborate with internal teams to escalate and address complex inquiries.

• Keep accurate documentation of customer interactions using CRM tools.

• Comply with established SLAs, KPIs, and quality metrics.

⛳️ Requirements

• Minimum Qualification: Graduate (essential).

• Excellent communication skills in English (essential).

• Proficiency in at least one Indian regional language (essential).

• Readiness to work in a 24x7 shift environment (rotational shifts based on process allocation).

🏝️ Benefits

• PF & ESIC: As per applicable salary structure and statutory regulations.

• Leaves: Compliant with Indian labor policies for domestic processes.

• As per international client policies for global processes.

• Transport: Some companies may offer transport facilities.

• Others might provide a transport allowance instead or none of the above.

• Meals: Offered by select companies (not standardized across all hiring partners).