Customer Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Support new clients with the onboarding process and their initial engagement with our systems.

• Address technical questions and concerns.

• Manage customer inquiries through various channels, including phone, email, chat, and more.

• Record customer interactions and the solutions provided.

• Participate in the ongoing enhancement of customer support procedures.

⛳️ Requirements

• Proven experience in supporting and advising B2B clients, preferably in a SaaS environment.

• Background in customer service, technical support, or account management is advantageous.

• A solution-focused approach.

• Customer-centric attitude with a strong passion for problem-solving.

• Proficiency in both written and spoken German and English; knowledge of other European languages is a plus.

🏝️ Benefits

• Employee discounts through CorporateBenefits.

• Access to a variety of employee discount programs.

• Discounts available for gym memberships.

• Opportunities for e-learning.

• Access to a mental health application: InstaHelp.