Customer Support Agent, PST-EST

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Proactively engage users through **chat** and **calls** during the onboarding phase and initial usage;

• Reach out to users exhibiting low activity or early signs of churn and assist them in getting back on track;

• Serve as a **human recovery layer**: comprehend user frustrations, diagnose issues, and restore trust through genuine conversation;

• Assist users in recognizing areas for improvement to achieve better results, employing clear and empathetic communication;

• Suggest enhancements to profiles, CVs, or job searches, including pertinent paid add-ons (e.g., resume review) when they truly add value;

• Relay user feedback and recurring trends to the Product team to enhance the overall customer experience.

⛳️ Requirements

• Possess over 2 years of experience in customer success, sales, account management, or support-driven sales with **US-based customers**;

• Fluent/Native in **English** and **Russian**;

• Availability for 40 hours per week in the **USA time zone**;

• Comfortable working **proactively**, rather than waiting for tickets;

• Strong skills in persuasion, negotiation, and handling objections;

• Data-driven mindset: you prioritize conversion, retention, and unit economics;

• Comfortable working with daily targets, funnels, and KPIs;

• High-speed internet connection (without VPN).

🏝️ Benefits

• JobHire.AI is a **mission-driven, rapidly growing, and profitable global company**.

• Exceptional opportunity to influence the experience of a product that significantly enhances people’s careers and lives.

• Stellar team comprised of top A players from McKinsey, Nexters, Gett, and Glovo.

• Remote work options to ensure a healthy work/life balance.

• Competitive compensation package ($12000-18000).

• Paid 38 days off (including vacation and local holidays) along with sick leave.