Customer Support Agent – Entry Level

📋 Description

• Manage inbound communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize structured systems and resources to ensure top-notch customer service

• Uphold professionalism, precision, and alignment with brand standards

• Provide schedule flexibility upon certification

• Perfect for those looking for a reliable, organized support position with opportunities for growth

⛳️ Requirements

• High school diploma or GED equivalent

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (not including CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Ability to adhere to detailed procedures and achieve performance targets

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Capable of working independently and staying accountable to time schedules

• Preferred: Previous experience in a call center or customer service

• Bilingual (Spanish/English) is desirable but not mandatory

• Knowledge of phone-based or computer-based support environments

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off and optional supplemental insurance (Aflac)

• Household telehealth access through MDLive

• Opportunities for performance-based incentives

• Pathways for career advancement into support, QA, and leadership positions