Customer Support Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver customer support through email, chat, and phone (both inbound and outbound).

• Address customer inquiries in a timely and professional manner.

• Aid customers with questions, troubleshooting, and resolving issues.

• Refer complex problems to the relevant team when required.

• Keep precise records within customer support systems.

• Contribute to enhancing the overall customer experience.

• Assist with upcoming client projects as part of a diverse multilingual customer support team.

• Engage in assignments that range from 10–20 hours per week, extending up to 40 hours for larger projects.

• Take part in short pilot phases with the potential for ongoing collaboration based on client demands.

⛳️ Requirements

• Located in Europe with valid work authorization.

• Basic to proficient English communication abilities.

• Native or professional fluency in at least one European language is essential.

• Strong communication capabilities and language skills are encouraged.

• 1–3 years of customer support experience is preferred but not essential.

• Comfortable interacting with customers via phone, email, and chat.

• Familiarity with customer support platforms such as Zendesk, Freshdesk, and Intercom is advantageous.

• Ability to work autonomously in a remote setting.

🏝️ Benefits

• Fully remote work within Europe.

• Flexible working hours based on project assignments.

• Chance to collaborate with international companies and multilingual teams.

• Exposure to AI-enhanced customer support environments.

• Opportunity to gain experience in a growing customer experience startup.

• Potential for longer-term collaboration depending on project availability.