Customer Support Agent

📋 Description

• Call Control & Resolution: Manage customer interactions effectively while upholding a professional and empathetic demeanor.

• Retention: Recognize customers at risk of leaving and implement problem-solving techniques to minimize churn.

• Sales & Upselling: Assess customer needs to suggest appropriate products and services, contributing to team growth objectives.

• Documentation: Maintain customer records to facilitate a seamless experience.

• Conflict Resolution: Tackle complex service issues with a positive and solutions-focused mindset.

• And other tasks

⛳️ Requirements

• Experience: Demonstrated success in sales, retention, or a customer service environment driven by metrics.

• Communication: Native-level proficiency in English (both written and verbal) with a strong, professional phone presence.

• Technical Skills: Skilled in CRM software and standard office applications.

• Adaptability: Capable of multitasking and managing diverse customer personalities in a dynamic environment.

• Industry Plus: Prior experience in the Medical or Healthcare sectors is highly preferred.

• Availability to work weekends.

🏝️ Benefits

• Welcome Gift. Experience a warm reception with our exclusive present created just for you.

• Remote work. We operate as a fully remote organization, allowing you to work from any location.

• More free time. Enjoy over 15 working days of holiday to recharge and relax from work.

• Internet subsidy. To ensure smooth communication and access to remote work, we provide an additional budget for high-speed internet.

• Health and wellness budget. We prioritize your well-being - investing in your health is not only encouraged but actively supported.

• Birthday Gift. Celebrate your special day with an additional day off.

• Team spirit. Participate in regular team-building activities and engaging online events.

• Professional growth. Outstanding performance is acknowledged and rewarded, providing opportunities for career advancement based on your contributions to our success.

• Volunteering. Take advantage of the opportunity to dedicate 2 paid days each year towards personal development and community impact.

• Permanent contract. Benefit from stability with long-term growth prospects.

• Global flatwork culture. Have the chance to make an impact on the company from the outset and promote collaboration across borders.

• A whole bunch of other benefits.