Customer Support Advisor

This is a fully remote position, open to applicants in Romania.

📋 Description

• Address customer inquiries related to purchases, orders, shipping, setup, connectivity, and warranties.

• Offer attentive, step-by-step support and solutions to customer issues.

• Provide customer service via chat, email, and phone channels.

• Respond to questions, troubleshoot issues, and supply relevant information.

• Proactively identify and resolve potential problems before they affect the customer experience.

• Collaborate with other teams to pinpoint recurring issues and contribute to ongoing improvement efforts.

• Keep current knowledge of clients’ products and services.

• Develop and maintain knowledge base articles for both internal and customer use.

• Exhibit empathy and active listening during customer interactions.

• Clearly communicate complex ideas.

• Follow established quality standards.

• Engage in regular training sessions.

⛳️ Requirements

• At least 3-4 years of demonstrated experience in customer service, with a focus on live interactions through chat, email, and/or phone channels.

• Proven experience in supporting and troubleshooting tier 1 technical queries.

• A growth-oriented and curious mindset with the ability to adapt to evolving policies and guidelines.

• Capability to work both independently and collaboratively in a fast-paced environment.

• Skilled in troubleshooting issues related to orders, shipping, connectivity, and operations.

• Outstanding English written and verbal communication skills, at a C2 level.

• Experience assisting US and/or UK customers is a plus.

• A strong passion for excellent customer service and dedication to exceeding customer expectations.

• Ability to manage challenging customer interactions with professionalism.

🏝️ Benefits

• Salary of 4,600 Ron Net + Meal tickets.

• An Oura Ring work tool designed to enhance your ability to deliver outstanding customer service.

• Permanent Employment Contract.

• Provided equipment (Laptop, monitors, peripherals).

• One-time Home Office Setup Contribution (500 Ron).

• Ongoing support throughout the training period.

• Opportunities for professional growth.

• Enjoyable company events and team outings.

• Autonomy and Responsibility.