Customer Support Advisor

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Address customer concerns regarding purchases, orders, shipping, and warranty issues.

• Offer attentive responses with detailed guidance and effective solutions.

• Provide exceptional customer service through chat, email, and phone channels.

• Handle inquiries, troubleshoot issues, and deliver necessary information.

• Proactively identify and mitigate potential issues before they affect the customer experience.

• Work collaboratively with other teams to recognize recurring challenges and contribute to ongoing improvement efforts.

• Keep current on product and service knowledge.

• Assist in the creation and updating of knowledge base articles.

• Exhibit empathy and active listening during customer interactions.

• Convey complex concepts in a clear and understandable manner.

• Comply with established quality standards.

• Engage in regular training sessions.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 3-4 years of demonstrated experience in customer service, focusing on live chat, email, and phone interactions.

• A growth-oriented, inquisitive mindset with the ability to adapt to evolving policies and guidelines.

• Capability to work both independently and collaboratively in a dynamic environment.

• Proficient in resolving issues related to orders, shipping, and operations.

• Familiarity with CRM systems and knowledge base tools.

• Outstanding written and verbal communication skills.

• A strong passion for providing excellent customer service and a commitment to surpassing customer expectations.

• Ability to manage challenging customer interactions with professionalism.

• Capacity to collaborate with cross-functional teams and contribute positively to the team environment.

🏝️ Benefits

• An Oura Ring for everyday use.

• Competitive salary.

• Internet allowance.

• A 6-month fixed contract transitioning to an indefinite contract based on performance.

• Necessary equipment provided.

• Home office allowance.

• A Buddy assigned upon joining.

• Access to an online Gym and Wellbeing Studio.

• Opportunities for professional growth.

• Enjoyable company events and team outings.

• Autonomy and responsibility in your role.