Customer Success Tax Expert

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct demonstration calls and actively assess the needs of clients within the e-commerce and SaaS industries.

• Develop suitable solutions based on customer requirements.

• Manage support tickets independently and provide efficient, customer-centric solutions.

• Collaborate closely with the Onboarding and Automation teams to guarantee customer satisfaction.

• Continuously enhance and refine solutions.

• Write blog articles, create templates, and develop help pages.

• Assist in the execution of the AI and content strategy.

⛳️ Requirements

• Experience in financial accounting or a solid comprehension of tax-related processes.

• Background in direct customer interaction, preferably within a SaaS context.

• Strong insight into customer needs.

• Capability to define, monitor, and achieve realistic objectives and KPIs.

• Excellent proficiency in written and spoken German and English communication.

• Familiarity with Zendesk, Confluence, Slack, Google Workspace, or similar platforms.

🏝️ Benefits

• Onboarding program.

• Ongoing mentoring.

• Continuous opportunities for professional development.

• Regular performance reviews.

• Annual budget for professional development.

• No dress code.

• Team dinners.

• Sports programs.

• After-work drinks.

• Frequent company offsite events.

• Remote-first work setup or an office located at Ostbahnhof featuring a balcony with views of the Spree.

• Flexible scheduling and location arrangements.

• Competitive compensation package.

• 30 days of vacation.