Customer Success Support Specialist, Remote USA

📋 Description

• Provide customized onboarding experiences for members, encompassing unboxing, activation, and app navigation to ensure comprehensive support.

• Operate a dedicated enterprise support line, enabling smooth member transitions and offering advisory assistance.

• Manage logistics related to orders, exchanges, refunds, and warranty replacements.

• Efficiently troubleshoot and resolve both hardware and software issues.

• Address membership discrepancies and escalate eligibility concerns to partners for prompt resolution.

• Convey insights and feedback to enhance processes and resources for enterprise clients.

⛳️ Requirements

• Prior experience in enterprise client support, especially in Health Tech or technology sectors, is greatly appreciated.

• Demonstrated experience in a Customer Success Representative or Customer Support role.

• Strong troubleshooting skills for both software and hardware issues; familiarity with tools such as Netsuite, CRM platforms, and ticketing systems.

• Proven ability to manage logistics, workflows, and multiple projects within a fast-paced environment.

• A clear and empathetic communicator with a talent for cultivating strong client relationships.

• A proactive problem-solver with a commitment to delivering outstanding service and fostering trust.

🏝️ Benefits

• Fully remote work opportunity available in Georgia or North Carolina, United States.

• Performance-based bonus.

• 12 days of paid time off (PTO) and 3 days of sick leave.

• Contributions towards 401k and Health Insurance.

• An Oura Ring provided to enhance customer support capabilities.

• Referral program available.

• Equipment provided for your role.

• An Otonomee Buddy assigned upon joining.

• Access to an online Gym and Wellbeing Studio.

• Opportunities for professional growth.