Customer Success, Splunk Platform Area TAM

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• In the role of Customer Success Platform Area TAM, you will drive solutions that maximize the impact of every customer request for our clients.

• Support account team members and customers in the effective utilization of the Splunk Platform.

• Offer insights into a customer’s overall technical health.

• Conduct research across various sources with the capability to consistently provide answers and resolve complex technical challenges.

• Actively collaborate with Area-aligned Technical Success Engineers to evaluate and review account health statuses.

• Facilitate customer onboarding workshops aimed at achieving success milestones.

⛳️ Requirements

• Multiple years of experience in administering and utilizing Splunk Core (Enterprise/Cloud).

• Comprehensive knowledge of Splunk architecture, data onboarding, and features of the Splunk Core product.

• Proficiency in SPL (Search Processing Language) is essential.

• Significant experience in technical consulting or big-data analytics.

• Strong grasp of common enterprise applications.

• Skills in statistical and analytical modeling are advantageous.

• Expertise in scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.

• Practical experience with the implementation of Splunk products and Splunk Cloud.

• Background in cloud migration projects.

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with a Cisco matching contribution

• Paid parental leave

• Short and long-term disability coverage

• Basic life insurance

• 10 paid holidays per full calendar year

• 1 floating holiday for non-exempt employees

• 1 paid day off for the employee’s birthday

• Paid year-end holiday shutdown

• 4 paid days off for personal wellness as determined by Cisco

• 16 days of paid vacation time per full calendar year for non-exempt employees

• Unlimited flexible vacation time for exempt employees

• 80 hours of sick time off provided on hire date and each January 1st thereafter

• Additional paid time off for critical or emergency family issues

• Optional 10 paid days per full calendar year to volunteer