Customer Success Specialist, Swine

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Responsible for the onboarding, training, health, and support of customers to ensure retention and growth of our mid-market Swine accounts, managing approximately 30 customer accounts.

• Implement an impactful onboarding and training program for BinSentry’s commercial customers.

• Provide high levels of engagement with assigned customers through Monthly Meetings, on-site visits, and tailored training sessions.

• Deliver an exceptional customer experience and maintain effective communication to ensure mutual success for both customers and BinSentry.

• Drive business growth within existing accounts by effectively articulating and demonstrating the value that BinSentry offers to customers.

• Assist the sales team/process with both prospective and existing customers, including building relationships with champions and super users within the organization.

• Collaborate internally with the Product team to create and present customized insights reports that help illustrate ROI and facilitate customer expansion.

• Stay updated on BinSentry’s product releases and introduce new features and functionalities to your assigned customers.

• Use the Hubspot CRM to keep accurate records and maintain effective communication with customers.

• Actively listen to customer feedback to ensure a robust feedback loop exists throughout the organization.

⛳️ Requirements

• Bachelor’s degree or equivalent qualification.

• Over 3 years of experience in Customer Success or a similar role in Account Management.

• More than 3 years of Customer Success experience managing a portfolio of business exceeding $3MM ARR.

• Familiarity with onboarding and training processes.

• Knowledge of or a willingness to learn about the agricultural feed supply chain.

• Enthusiasm for driving efficiencies, minimizing agricultural waste, and enhancing animal health on commercial farms.

• A valid passport is required.

• Must be prepared to travel at least 25% of the time.

🏝️ Benefits

• Comprehensive benefits package, including health and dental coverage.

• Competitive salary along with equity and bonus opportunities.

• A meaningful mission that invites your participation.

• Brag-worthy merchandise.