Customer Success Specialist, Portuguese, Spanish

This is a fully remote position, open to applicants in Portugal.

📋 Description

• New customer onboarding: Serve as the primary contact, facilitating a seamless transition and ensuring customers are equipped to utilize all features of our platform.

• Relationship management: Build and maintain strong connections with our clients, understanding their requirements and ensuring they achieve success with our solution.

• Success analysis: Track customer performance and platform usage, identifying opportunities for enhancement and anticipating potential issues.

• Problem solving: Function as a specialist on our platform, addressing inquiries and assisting in overcoming challenges.

• Feedback and improvement: Gather customer insights and collaborate with the product and development teams to help shape the future of our tool.

⛳️ Requirements

• Proficiency in English, Portuguese, and Spanish (mandatory).

• Minimum of 1 year of experience in Onboarding, Customer Success, or a related role, preferably within the SaaS industry.

• Exceptional communication and interpersonal abilities.

• Capability to work independently and take initiative.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Flexible working hours and a remote work option.

• Competitive salary and performance bonuses.

• Collaborative and supportive team environment.