Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage the entire lifecycle of customer relationships, from onboarding through to renewal.

• Assist customers in realizing the full potential of NetBrain's platform by fostering strong relationships.

• Drive quantifiable results to guarantee that every customer renews and experiences growth.

• Develop and maintain comprehensive stakeholder maps across IT Operations and executive leadership.

• Conduct monthly check-ins, semi-annual QBRs, and annual EBRs for key strategic accounts.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or a similar post-sale role within B2B enterprise software.

• Proven track record in managing renewal cycles, including negotiations, legal coordination, and accountability for ARR.

• Experience in overseeing a portfolio of complex enterprise accounts.

• Strong executive presence, comfortable delivering QBRs and EBRs to VP and C-level stakeholders.

• Proficiency in Salesforce CRM for managing pipelines, logging activities, and forecasting.

• Ability to analyze product usage and adoption data and convert it into compelling narratives for customers.

• Exceptional written and verbal communication skills, along with strong organizational habits and follow-through.

🏝️ Benefits

• 401k and medical/dental coverage