Customer Success Specialist, Life Sciences

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Perform daily outreach to faculty members through calls, emails, and one-on-one demonstrations to facilitate JoVE integrations in courses and enhance product utilization.

• Boost JoVE adoption by conducting product awareness sessions at existing customer universities and research institutions.

• Enhance engagement and usage by presenting at (1) exhibitions and conferences, (2) university seminars and workshops, and (3) on-site visits to customers.

• Improve subscription renewal rates by providing seamless implementation support and ensuring consistent use of JoVE resources.

• Shape product development by relaying customer feedback to the sales, product, and marketing teams.

⛳️ Requirements

• A master's degree or PhD in Life Science disciplines is required.

• Prior experience in science communications, academic outreach, or other customer-facing positions is preferred.

• Proficient English communication skills are essential.

• Familiarity with educational trends, market dynamics, and challenges in designated content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.

• Excellent interpersonal skills with a strong enthusiasm for building remote relationships.

• Experience in networking through cold calling is preferred.

🏝️ Benefits

• You can expect compensation packages that are competitively positioned within the local market.

• You will have a direct impact on accelerating scientific research and enhancing student learning in science education.

• Opportunity to collaborate with global teams in an environment that fosters innovation and teamwork.

• Our robust promotion-from-within culture offers a clear path for career advancement within the organization.