Customer Success Specialist – K-12

This is a fully remote position, open to applicants in Mexico, +2 more countries.

📋 Description

• Facilitate onboarding sessions for educators and school personnel, introducing them to JoVE's platform, content, and essential features.

• Conduct virtual training sessions and workshops tailored for educators.

• Actively engage with educators throughout the customer lifecycle to promote the adoption and ongoing use of JoVE.

• Assist in creating webinars, teacher workshops, training materials, guides, and additional resources for K–12 clientele.

• Gather feedback from teachers and relay recurring needs, challenges, and product recommendations to the relevant JoVE teams.

• Work collaboratively with Marketing, Product, Content, and other internal teams on initiatives aimed at enhancing the K–12 customer experience.

• Identify and document effective classroom applications of JoVE to share as best practices.

• Track customer engagement and adoption metrics.

• Contribute to the ongoing enhancement of K–12 Customer Success processes and workflows.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Experience in Customer Success, education, EdTech, teacher support, training, instructional design, or a related area.

• Strong presentation and facilitation abilities, including experience in delivering virtual training sessions and webinars.

• Exceptional written and verbal communication skills.

• Capability to clearly explain digital tools and educational resources to users with varying levels of technical expertise.

• Strong organizational skills and the ability to manage multiple schools, educators, and activities at the same time.

• Comfort with CRM systems, usage data, and digital collaboration tools.

• A collaborative mindset and the ability to work effectively across teams.

• Preferred: Experience working directly with K–12 teachers or school administrators.

• Preferred: Previous experience as a teacher, instructional specialist, educator, or in EdTech Customer Success.

• Preferred: Familiarity with science education, particularly in biology, chemistry, physics, environmental science, or related STEM subjects.

• Preferred: Experience in delivering professional development or teacher training.

• Preferred: Experience in supporting the adoption of digital learning platforms or educational content.

• Preferred: Familiarity with K–12 curriculum structures and classroom workflows.

🏝️ Benefits

• Compensation packages are competitively positioned within the local market.

• Make a direct impact in accelerating scientific research and enhancing student learning in science education.

• Opportunity to collaborate with global teams.

• A work environment that fosters innovation and collaboration.

• Strong culture of promoting from within.

• Clear pathway for career advancement.