Customer Success Specialist, Italian-Speaking

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Comprehend and promote customer success objectives.

• Track customer performance and identify growth opportunities.

• Provide assistance with billing, administration, and customer inquiries.

• Collaborate with internal teams globally to ensure uninterrupted service.

• Deliver timely, dependable, and precise information regarding products, services, and solutions to customers, while effectively communicating by adapting to the customer's pace and technical understanding.

⛳️ Requirements

• Proficient knowledge of Microsoft Office applications.

• Strong understanding of Customer Success and/or Account/Relationship Management.

• Previous experience with SAP, Salesforce, Gainsight, or similar CRM platforms is a plus.

• A robust customer-centric mindset.

• Demonstrated empathy and excellent listening abilities.

• Proficient communication skills in both English and Italian (spoken and written).

• A structured approach with exceptional organizational and time management skills.

• A proactive “can-do” attitude in a dynamic work environment.

• A high school diploma or equivalent is required; college level education is preferred.

• Prior experience in BPO and Customer Success or Account Management roles is advantageous.

• A proven track record showcasing the skills and qualities mentioned in this document.

• Strong command of written and spoken English and Italian (speech, writing, reading, comprehension).

🏝️ Benefits

• Competitive salary along with a comprehensive cafeteria benefits package.

• A supportive, international team environment.

• Engaging team-building and social activities.

• A contemporary office setting.

• Fully paid training opportunities.