CRM Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver specialized CRM-related services to designated campus partners, typically involving CRM Consulting (either project-based or hourly), implementations of the Slate system, or the development of Slate-hosted communications.

• Act as a positive ambassador for Encoura and its brand in the marketplace, executing all responsibilities with the utmost professionalism and integrity.

• Engage virtually with Encoura CRM Solutions campus partners using various web-calling platforms such as Zoom, showcasing a high level of comfort in leading discussions while demonstrating concepts.

• Manage and handle sensitive and legally protected student data on behalf of Encoura campus partners; stay informed on the requirements for the appropriate handling of sensitive student information.

• Provide insights to the VP, CRM Solutions regarding strategies to expedite the sales cycle, boost sales, and enhance the company’s brand and reputation.

• Share observations with the VP, CRM Solutions on market trends, competitive challenges, unmet needs, and potential opportunities to deliver increased value to clients through expanded company offerings.

⛳️ Requirements

• Extensive experience in higher education admissions, including 5-7 years in admissions roles.

• A minimum of 3+ years serving as a campus-based Slate Captain or as a CRM administrator for another admissions CRM platform.

• Flexibility in your current full-time or part-time job to accommodate remote scheduling for calls (Zoom) with assigned campus partners.

• Strong demonstrated capability to troubleshoot process and technical issues, offering recommendations and implementing solutions promptly.

• Ability to uphold discretion and confidentiality while managing large volumes of sensitive information and student records.

• Aptitude for developing strategies that enhance CRM functionality and address campus partner concerns.

🏝️ Benefits

• Opportunities for professional development.

• Options for remote work.