Customer Success Specialist – Farming

This is a fully remote position, open to applicants in Poland.

📋 Description

• Telephone and online communication with current individual clients — doctors and specialists

• Understanding client needs and selecting and implementing solutions that enhance efficiency and work organization

• Conducting conversations with clients wishing to terminate their cooperation and preventing churn

• Optimizing the use of the system, including activating additional features

• Upselling additional products

• Guiding clients through the re-onboarding process

• Overcoming objections and increasing client engagement with the product

• Collaborating with the Product, Finance, Customer Care, and Customer Marketing departments

• Ensuring the renewal of contracts

⛳️ Requirements

• Experience in customer service and needs assessment

• Sales aptitude and the ability to handle objections

• High level of personal culture

• Excellent quality of conducted conversations

• Time management skills and the ability to set priorities

• Ability to analyze client needs, draw conclusions, and tailor the conversation approach to individual requirements

• Flexibility and adaptability in a changing environment

• Positive attitude, proactivity, and strong commitment

• Teamwork skills

• English language proficiency at a minimum B1 level

🏝️ Benefits

• Employment contract (first for a 3-month probation period, then indefinite)

• Monthly bonus of 2000 PLN gross dependent on target achievement

• Remote work

• Flexible schedule

• Two-week introductory training under the guidance of trainers

• Support from a buddy and Team Leader

• Additional day off for the anniversary of employment

• Free English language classes

• Subsidy for the Multisport card

• Premium medical insurance with Signal Iduna

• Access to psychological care