Customer Success Specialist

📋 Description

• Address partner inquiries through SFPC tickets, chat, video, and phone in a prompt and professional manner.

• Take responsibility for issues, escalating urgent matters to PDMs or appropriate teams as necessary.

• Establish and nurture strong relationships with partners through consistent communication and support.

• Oversee a small portfolio of lower-tier partner accounts, ensuring their engagement, satisfaction, and growth.

• Recognize and pursue upsell and cross-sell opportunities that align with partner requirements.

⛳️ Requirements

• Minimum of 3 years of experience in sales or customer support-related positions.

• Excellent command of Italian and proficient in English, both written and spoken.

• Strong presentation and negotiation skills for effective communication and collaboration.

• Demonstrated experience with CRM software, such as Salesforce.

• A strong sense of commitment and self-motivation to meet deadlines with minimal supervision.

🏝️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

• Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

• Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.