Customer Success Specialist

📋 Description

• Address partner inquiries through SFPC tickets, chat, video, and phone promptly and professionally.

• Take responsibility for issues, escalating urgent matters to PDMs or relevant teams as necessary.

• Cultivate and sustain strong relationships with partners through consistent communication and support.

• Oversee a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth.

• Recognize and seize upsell and cross-sell opportunities that align with partner requirements.

• Monitor account usage and performance to identify opportunities and mitigate risks early on.

• Conduct training sessions and product overviews (WMP, SFPC) to promote adoption and effective usage.

• Collect and share partner feedback to enhance products and services.

• Assist partners with administrative, logistical, and commercial needs.

• Keep partners updated about new products, updates, and promotions.

• Collaborate closely with PDMs and internal teams to coordinate account strategies and opportunities.

• Contribute to team knowledge sharing and ongoing improvement initiatives.

• Maintain a professional, positive, and solution-oriented demeanor consistently.

⛳️ Requirements

• Minimum of 3 years of prior experience in sales or customer support-related roles.

• Excellent command of Italian and proficient in English, both written and spoken.

• Strong communication skills, both verbal and written, with the adaptability to engage at all levels.

• Exceptional presentation and negotiation abilities for effective communication and collaboration.

• A team-oriented individual with a "can-do" attitude, capable of working collaboratively to deliver outstanding customer service and experience.

• Commitment and self-motivation to meet deadlines with minimal supervision.

• Proven experience using CRM software, such as Salesforce.

• Ability to respond appropriately in high-pressure situations.

• A positive outlook and the capability to build strong relationships with clients.

🏝️ Benefits

• Work with a Supportive, High-Performing Team – We value trust, autonomy, and collaboration with bright, passionate individuals who create significant impact.

• A Truly International Workplace – Our diverse and inclusive team ensures you feel connected and supported, regardless of your location.

• Shape the Future of Global Communication – Join a team that is revolutionizing business operations in an age of remote work and AI-driven collaboration.

• Join a Profitable & Stable Company – We’re not a startup experiment; we have a two-decade track record of success and sustained profitability, empowering you to pursue your boldest ideas.

• Generous Time Off – Take the time you need to relax, recharge, and return inspired.

• Top-Tier Tech – Love Mac? So do we! We provide our team with the best tools for success.

• Career Growth & Development – We cover certifications and IT conferences to keep you at the forefront of your field.