Customer Success Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide outstanding customer support via phone, email, live chat, and virtual meetings.

• Develop strong relationships with customers and establish yourself as a trusted product authority.

• Assist customers in the onboarding process and the adoption of Thrive Inventory.

• Address product inquiries and collaborate with internal teams to resolve customer concerns.

• Inform customers about features, best practices, and workflows to help them achieve their business objectives.

• Actively seek opportunities to enhance customer engagement, adoption, and retention.

• Assess customer health and offer strategic recommendations to optimize product value.

• Represent customer interests by relaying feedback to our Product and Engineering teams.

• Keep detailed customer records and follow up to ensure successful resolution of issues.

• Assist in the development of our Help Center and internal documentation as necessary.

⛳️ Requirements

• Over 2 years of experience in SaaS B2B environments.

• Exceptional written and verbal communication abilities.

• A strong desire to assist customers in achieving success.

• Excellent problem-solving and critical thinking skills.

• Quick to learn new software and capable of explaining technical concepts in a friendly, customer-oriented manner.

• Highly organized with a keen attention to detail.

• Self-driven and comfortable working independently in a remote setting.

• Ability to juggle multiple priorities while ensuring a positive customer experience.

• Experience in customer success, customer support, account management, retail, inventory management, or point-of-sale systems is a significant advantage.

• Bonus points for Spanish language proficiency.

🏝️ Benefits

• Medical Coverage

• Dental Care

• Eye Care

• 401(k) Savings Plan with Discretionary Match

• Fifteen (15) Paid Days Off in the First Year of Service

• Twenty (20) Paid Days Off after 1 Year Anniversary

• Nine (9) Paid Holidays

• Recruitment Referral Bonus

• Stock Options

• Fully remote

• Company provided computer & equipment