Customer Success Specialist

This is a fully remote position, open to applicants in Egypt, +4 more countries.

📋 Description

• Oversee a dedicated portfolio of existing B2B customer accounts, serving as the main strategic contact.

• Foster long-term relationships to enhance engagement, loyalty, and brand retention.

• Perform regular account evaluations and client check-ins to assess account health and customer satisfaction.

• Identify and implement upsell and cross-sell opportunities within the current client base.

• Suggest relevant product expansions to boost account revenue.

• Monitor revenue objectives and strive toward engagement and expansion goals.

• Act as the primary escalation point for critical or complex customer issues.

• Collaborate with operations, shipping, and production teams to address customer challenges.

• Manage difficult escalations through empathetic, solution-oriented communication.

• Maintain precise CRM records of client interactions, account status, and sales opportunities.

• Convert client feedback into internal action items that support product and service enhancements.

⛳️ Requirements

• 2–4+ years of experience in B2B Customer Success, Account Management, or B2B Sales.

• Demonstrated ability to drive engagement and secure upsell and cross-sell opportunities within existing accounts.

• Experience managing multiple client accounts in a dynamic environment.

• Proven track record in handling escalated customer support issues (tickets).

• Prior experience in auto parts sales, automobile sales, or the aftermarket automotive sector is a significant advantage.

• Strong skills in B2B relationship building and account management.

• Capability to identify and act on revenue-growth opportunities within current customer accounts.

• Confidence in managing high-stakes client discussions.

• Excellent problem-solving skills and the ability to handle complex customer escalations.

• Ability to juggle multiple client accounts and priorities at once.

• Strong CRM recordkeeping and account-tracking abilities.

• Proficient in translating customer feedback into actionable internal items.

• Fluency in both English and Spanish is highly preferred.

• Must be available to work during U.S. business hours that align with the client’s time zone.

• Resume must be submitted in English and PDF format.

• Completion of the application form and a video showcasing skill sets is required.

🏝️ Benefits

• Fully remote, work from home opportunity.

• Chance to represent a globally recognized luxury automotive brand.

• Direct contribution to account growth and enhancement of customer experience.