Customer Success Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and cultivate a substantial network of existing client relationships, fostering long-term partnerships with key and mid-tier customers to uncover emerging business needs and opportunities.

• Actively enhance and broaden relationships to optimize retention, cross-sell, and upsell within the portfolio, thereby elevating customer value and revenue through customized engagement strategies.

• Conduct outbound outreach activities, including cold calls, to identify opportunities, engage customers, and drive commercial results.

• Develop and implement multi-channel strategies to effectively reach large customer segments at critical moments in their lifecycle, creating and qualifying opportunities efficiently.

• Propel retention and cross-selling efforts. Recognize business opportunities and devise go-to-market strategies by leveraging customer insights and market intelligence.

• Create success stories, case studies, and business reports to demonstrate impact and facilitate alignment both internally and externally.

• Spearhead educational initiatives, such as webinars and workshops, to foster ongoing engagement within the portfolio.

• Manage the complete commercial process, encompassing demos, proposals, negotiations, and the finalization of long-term agreements.

⛳️ Requirements

• Bachelor's degree, ideally in business or engineering.

• Proficient in English and Ukrainian.

• A minimum of 2 years of experience in account management, sales, business development, or other relevant fields.

• Expertise in creating business cases, conducting financial analyses and modeling, as well as analyzing and forecasting economic and financial impacts.

• Excellent written and verbal communication skills.

• Ability to effectively present a business case to key stakeholders.

• Highly organized with a strong focus and the ability to perform under pressure.

• Experience in a high-volume outbound environment, comfortable managing large outreach efforts.

• Familiarity with CRM platforms such as Salesforce and proficiency in sales reporting.

• Knowledge of the payment industry, ERP systems, invoicing, reconciliation tools, and data-driven platforms.

• Proven success in collaborating with international clients across various industries.

• Experience in selling B2B solutions in a highly consultative approach.

🏝️ Benefits

• Health insurance.

• Flexible working hours.

• Professional development opportunities.