Customer Success Specialist

This is a fully remote position, open to applicants in Brazil, +3 more countries.

📋 Description

• Perform daily outreach to faculty members through calls, emails, and one-on-one demonstrations to facilitate JoVE integrations in courses and enhance product utilization.

• Boost JoVE adoption by conducting product awareness sessions at established customer universities and research institutions.

• Enhance engagement and usage by delivering presentations at (1) conferences and exhibitions, (2) university seminars and workshops, and (3) on-site visits to customers.

• Improve subscription renewal outcomes by providing seamless implementation support and ensuring consistent use of JoVE resources.

• Shape product decisions by relaying customer feedback to the sales, product, and marketing teams.

⛳️ Requirements

• A master's degree or PhD in Life Science fields.

• Preferred experience in science communications, academic outreach, or other customer-facing roles.

• Proficient communication skills in English.

• Familiarity with educational trends, market dynamics, and challenges in relevant content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.

• Excellent interpersonal skills with a strong enthusiasm for building relationships remotely.

• Preferred experience in networking through cold calling.

🏝️ Benefits

• You can anticipate compensation packages that are competitively aligned with the local market.

• You will have the opportunity to make a significant impact on accelerating scientific research and enhancing student learning in science education.

• Opportunity to collaborate with global teams in an environment that fosters innovation and teamwork.

• Our strong culture of internal promotions provides a clear pathway for career advancement within the organization.