Customer Success Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Cultivate and sustain robust relationships with clients, ensuring alignment with their needs.

• Deliver prompt and comprehensive responses to client inquiries and offer support for their challenges.

• Keep clients updated on new features and best practices to optimize usage.

• Track customer engagement and satisfaction to uncover upsell and renewal opportunities.

• Oversee renewal processes and pinpoint growth prospects within customer accounts.

• Maintain a high retention rate by providing exceptional customer success services and support.

⛳️ Requirements

• Minimum of 1 year of experience in customer success management.

• Proficiency in Portuguese.

• Excellent communication skills with the capacity to manage challenging client discussions, foster client trust, and comprehend client viewpoints.

• Capability to gather, organize, and filter client feedback, relaying it to stakeholders such as marketing managers, product managers, and other internal teams.

• Practical experience in customer retention and nurturing relationships with small and medium enterprises.

• Strong analytical abilities and a data-driven mindset.

• Hands-on experience with AI tools and a swift learning curve for software applications.

• Experience working with KPIs (SLA, CSAT, Retention, Churn, Refunds) and a focus on results-oriented execution.

🏝️ Benefits

• Compensation package including base salary and bonuses.

• PJ employment with the potential to transition to CLT employment in the future.

• 100% paid sick leave.

• Collaboration with colleagues from Portugal, Brazil, Latvia, and China, along with opportunities for advancement.