Customer Success Specialist

📋 Description

• Serve as the main point of contact for incoming support inquiries and respond swiftly to support calls, chats, and emails.

• Evaluate, categorize, and reassign support inquiries to the relevant internal team members as necessary.

• Diagnose and troubleshoot issues related to products, systems, and services.

• Represent customer interests by gathering feature requests and customer feedback.

• Provide customer support through phone, email, and chat interactions.

• Handle customer escalations with professionalism and a focus on resolution.

• Accurately track and document customer interactions, communications, and action items.

• Collaborate across departments to enhance process improvements and operational efficiency.

• Gain a comprehensive understanding of InsCipher products, services, and surplus lines processes.

• Expected to undertake additional duties as requested, directed, or assigned.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• A minimum of 1 year of direct customer service experience is required.

• Excellent written and verbal communication skills.

• Strong technical aptitude coupled with organizational skills.

• Proficiency in Windows and Microsoft Office Suite applications.

• Exceptional interpersonal and problem-solving abilities.

• Capacity to work independently and manage multiple priorities effectively.

• Knowledge of surplus lines tax filing is preferred.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Exceptional work-life balance with 4 weeks of Paid Time Off.

• 10 Paid Company Holidays plus 2 floating holidays.

• 401K Programs featuring an employer match.

• Personal assistance programs to support a healthy personal and work life.