Customer Success Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take complete commercial ownership of a designated portfolio of existing DataCore customers, focusing on renewals, retention, and account growth.

• Handle a significant volume of renewal communications daily through outbound phone calls and emails.

• Successfully drive quarterly renewals to completion and secure future renewals ahead of their deadlines.

• Meet revenue-based targets through renewals and expansion initiatives, which include multi-year renewals, additional capacity, and new product offerings.

• Recognize churn risks and implement commercial strategies to retain and develop accounts.

• Generate additional revenue through upselling and cross-selling from the DataCore and PixitMedia product range.

• Establish and nurture customer relationships in collaboration with the field Sales team.

• Gather customer testimonials and references to support sales and marketing activities.

• Collaborate with Sales, Pre-Sales, and Operations on renewals that are at risk or delayed.

• Act as a liaison among customers and Order Management, Technical Customer Support, Marketing, and Sales to address concerns.

• Keep accurate Salesforce customer data, activity logs, call/meeting transcripts, reports, and forecasts up to date.

• Identify customer needs and obstacles and facilitate timely closure of deals.

• Address product or service issues by clarifying complaints, identifying root causes, and following up on resolutions.

• Offer insights on the efficiency of customer service processes.

⛳️ Requirements

• Bachelor’s degree or equivalent qualifications.

• 3–5 years of experience in a similar position within the IT/SaaS sector.

• Proven history of sales success and expanding an existing customer base through upselling and cross-selling.

• Practical experience with Salesforce or a comparable CRM is highly preferred.

• Exceptional verbal and written communication skills in English; knowledge of additional languages is a plus.

• Demonstrated success in building and sustaining relationships with external clients and channel partners.

• Strong sales-driven mindset with a history of exceeding revenue targets in a fast-paced, quota-driven environment.

• Proactive and solution-focused, consistently contributing innovative ideas to grow and safeguard the customer portfolio.

• Ability to manage a significant volume of outbound calls and email communications effectively.

• Capability to work collaboratively and support colleagues across Customer Success, Sales, and Pre-Sales.

• Excellent interpersonal, negotiation, and organizational abilities.

• Sound judgment and decision-making skills, capable of operating independently on transactional matters without direct supervision.

• Ability to sit or stand for extended periods, operate standard computer and laboratory equipment, and communicate effectively via phone, video, and in person.

🏝️ Benefits

• Fully remote work arrangement.

• Occasional travel to customer locations may be necessary.

• Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA).